Product Owner - Knowledge and Catalog

Product Owner - Knowledge and Catalog

Wat we doen

Bij Kenvue realiseren we de buitengewone kracht van dagelijkse verzorging. Gebouwd op meer dan een eeuw erfgoed en geworteld in de wetenschap, zijn we het huis van iconische merken - waaronder NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON'S® en BAND-AID® die je al kent en waar je van houdt. Wetenschap is onze passie; Zorg is ons talent.

Wie we zijn

Ons wereldwijde team bestaat uit ~ 22.000 briljante mensen met een werkcultuur waar elke stem telt en elke bijdrage wordt gewaardeerd. We zijn gepassioneerd door inzichten, innovatie en toegewijd aan het leveren van de beste producten aan onze klanten. Met expertise en empathie betekent een Kenvuer zijn dat je elke dag de kracht hebt om miljoenen mensen te beïnvloeden. We stellen mensen op de eerste plaats, geven er veel om, verdienen vertrouwen met de wetenschap en lossen op met moed - en hebben schitterende kansen voor je klaarliggen! Geef samen met ons vorm aan onze toekomst - en die van jou. Klik voor meer informatie op here.

Rol rapporteert aan:

Product Dir Service Desk and Operations

Locatie:

Asia Pacific, India, Karnataka, Bangalore

Werklocatie:

Hybride

Wat je gaat doen

About Kenvue:
Kenvue is the world’s largest pure-play consumer health company by revenue. Built on more than a century of heritage, our iconic brands, including Aveeno®, Johnson’s®, Listerine®, and Neutrogena® are science-backed and recommended by healthcare professionals around the world. At Kenvue, we believe in the extraordinary power of everyday care and our teams work every day to put that power in consumers’ hands and earn a place in their hearts and homes.

Responsibilities:

• Product Strategy: Develop & execute a product strategy for Knowledge Management & Service Catalog, aligning with company goals & customer needs.
• ITSM Strategy: Drive the ITSM strategy & best practices related to Technology & Data Catalog, Service Request workflow & Knowledge Management.
• Champion Service Desk strategy: of chatbot, & chat-first, through management of intuitive, robust Technology & Data knowledge base.
• Measure & Identify: most relevant IT-related questions and related themes, working with partners to drive updates of Knowledge Articles, taxonomy, navigation and key areas of Employee Portal that require additional user guidance.
• Create Standards: for content article creation, metadata, periodic reviews, and more for others in the organization to use.
• Market Research: Conduct market research to identify trends, opportunities, and customer requirements
• Product Development: Oversee the development & enhancement of Knowledge Management and Service Catalog features & functionalities.
• Governance Framework: Define best practices & the governance framework, including metrics for the performance of Technology & Data teams
• Stakeholder Accountability: Hold stakeholders accountable for their performance
• Stakeholder Collaboration: Partner with ServiceNow platform stakeholders outside of Technology & Data (e.g. HR, Procurement, Finance) to deliver a best-in-class user experience via ServiceNow’s Employee Centre.
• Portal Representation: Represent Technology & Data interests with regards to shared Portal (Employee Centre).
• Portfolio Oversight: Oversight and governance for the portfolio of technology services and offerings provided by the Tech & Data organization, including the process used by Product Owners to manage products and services throughout their lifecycle.
• End User Advocacy: Advocate for end-user experience across ITSM products, with emphasis on the IT Catalog and Portal.
• Documentation: Maintain comprehensive product documentation, including user manuals, training materials, and release notes
• Project Management: Manage product-related projects, ensuring they are delivered on time & within budget

Qualifications:

Education:

• Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field. 

Experience and Skills:

Required:

• 9-12 Yrs of relevant technology experience in Product Management, IT Service Management Knowledge & Service Catalog space. 
• Proven knowledge & understanding of IT Service Management & ServiceNow
• Relevant experience managing internal-facing product catalog and/or knowledge base.
• Experience working in a global organization and/or in an organization with complex networks of stakeholders and business partners.

Skills: 

• Strong analytical & problem-solving skills in Knowledge & Service Catalog space, resulting in measured business value. 
• Excellent written & verbal communication skills; ability to communicate effectively with all levels in the organization.

Technical Skills: 

• Familiarity with software development processes, knowledge of database management, and experience with service catalog management tools.
• Demonstrated experience utilizing technology & automation to achieve ITSM outcomes
• Experience working in & leading Product, Agile & Scrum teams.

Personal Attributes:

• Proactive, detail-oriented & able to work independently & collaboratively in a fast-paced environment.

Preferred:

• Hands on experience developing and driving digital capabilities.
• Experience managing or governing portfolios of technology products and/or services.
• Experience focused on measuring, quantifying, and improving user experience.
• Understanding of web analytics for usage and trends.
• Experience with and understanding of design thinking principles and UX design.
• Experience working with data, analytics, and visualization tools (e.g., Performance Analytics, Tableau, PowerBI).
• Experience working with automation and AI tools to achieve ITSM outcomes.

Als u een persoon met een handicap bent, kijk dan op onze pagina Hulp bij handicap voor informatie over het aanvragen van een accommodatie.