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Purchase Requisition Analyst (R2P Triage Analyst)

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ID:
2607048576W
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Purchase Requisition Analyst (R2P Triage Analyst)

Wat we doen

Bij Kenvue realiseren we de buitengewone kracht van dagelijkse verzorging. Gebouwd op meer dan een eeuw erfgoed en geworteld in de wetenschap, zijn we het huis van iconische merken - waaronder NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON'S® en BAND-AID® die je al kent en waar je van houdt. Wetenschap is onze passie; Zorg is ons talent.

Wie we zijn

Ons wereldwijde team bestaat uit ~ 22.000 briljante mensen met een werkcultuur waar elke stem telt en elke bijdrage wordt gewaardeerd. We zijn gepassioneerd door inzichten, innovatie en toegewijd aan het leveren van de beste producten aan onze klanten. Met expertise en empathie betekent een Kenvuer zijn dat je elke dag de kracht hebt om miljoenen mensen te beïnvloeden. We stellen mensen op de eerste plaats, geven er veel om, verdienen vertrouwen met de wetenschap en lossen op met moed - en hebben schitterende kansen voor je klaarliggen! Geef samen met ons vorm aan onze toekomst - en die van jou. Klik voor meer informatie op here.

Rol rapporteert aan:

R2P Triage Team Lead

Locatie:

Europe/Middle East/Africa, Czechia, Prague, Prague

Werklocatie:

Hybride

Wat je gaat doen

Purchase Requisition Analyst will be responsible for processing Purchase Requisitions in Indirect procurement categories and ensure compliance in the process.

The Purchase Requisition Analyst (The R2P Triage Analyst)  would also be responsible for ensuring seamless experience for the requestor/business partner when using the sourcing services by coordinating the process/interactions with Procurement.

The Purchase Requisition Analyst is also responsible for ensuring compliance with the defined processes when engaging with the various end users (requestor, business partner, Ops or Strategic Sourcing and other fellow Senior Specialists).

Key Responsibilities

Triage & Concierge Management

  • Performs transactional support pertaining to sourcing/purchase request triaging, buying support, and requisition completion.

  • Provides end user support for the Ariba eMarketplace; Triaging low touch, high touch, and no touch (needing completion assistance) requisitions – following the category card instructions.

  • Manage and resolve tickets requests in ServiceNow.

  • Converts fully completed Purchase Requests into Purchase Orders based on applicable forms from Ariba guided buying (applicable for requests w/ Sourcing activities)

Stakeholder Management/Customer Service/L3 Helpdesk Escalation:

  • Deliver service excellence and maximize customer service satisfaction

  • Identify, resolve and communicate critical user support issues in a timely manner.

  • Execute Voice of the Customer (VOC) action plan from different stakeholders

  • Maintain professional attitude during service delivery and resolution of issues

  • Ensure proper and timely escalation of issues so that they are resolved to meet internal and external expectations

  • Use a considerable amount of discretion in escalating issues to appropriate parties – co-workers, team leads and process managers

Quality Management:

  • Ensure issues are properly documented, prioritized, tracked, and resolved within the Service Level Agreements (SLA)

  • Perform root cause analysis on recurring and/or quality issues

  • Identify action plan for quality improvement

  • Work with Third Party Service Providers and different business functions for action planning and execution

  • Participate in Daily Management Systems to assess capacity, issues and focus areas

What We Are Looking For

Required Qualifications

  • Academic background: Appropriate University/bachelor degree qualification is essential. A recognized qualification in procurement or R2P process would be considered an asset

  • Experience: Required years of related experience: 1+ Years

  • Languages: Fluent in English; nice to have: another European language is required out of Spanish, German, French, Italian, Dutch

Desired Qualifications

  • Demonstrated proficiency with Procurement & Finance/Accounting processes (Requisitioning, PO, Invoicing, General Ledger)

  • Strong written and oral communication skills with the demonstrated ability to interact with various levels of the organization.

  • Strong MS Excel, PowerPoint, and Word skills.

  • Flexibility and adaptability in a fast-paced environment

What’s In It For You:

Employee Benefits:

  • 5 weeks of vacation and 3 sick days

  • Hybrid model of working / home office

  • Pension Insurance

  • Meal vouchers, Pluxee benefit cafeteria, Company products with discount

  • Language courses contribution

  • Referral award

  • Public transportation allowance

  • Bonus based on company policy


Office Facilities:

  • Nice area with restaurants with metro station 300 m from office

  • Modern office with coffee and fruits, focus rooms 

Health and Wellness Benefits:

  • On-site gym and massages

  • Global wellbeing reimbursement, long term illness contribution, Accident, Life, and disability insurance

  • Multisport card

  • Parental leave and early returning parents program

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