Requisition-to-Pay Associate

Requisition-to-Pay Associate

Wat we doen

Bij Kenvue realiseren we de buitengewone kracht van dagelijkse verzorging. Gebouwd op meer dan een eeuw erfgoed en geworteld in de wetenschap, zijn we het huis van iconische merken - waaronder NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON'S® en BAND-AID® die je al kent en waar je van houdt. Wetenschap is onze passie; Zorg is ons talent.

Wie we zijn

Ons wereldwijde team bestaat uit ~ 22.000 briljante mensen met een werkcultuur waar elke stem telt en elke bijdrage wordt gewaardeerd. We zijn gepassioneerd door inzichten, innovatie en toegewijd aan het leveren van de beste producten aan onze klanten. Met expertise en empathie betekent een Kenvuer zijn dat je elke dag de kracht hebt om miljoenen mensen te beïnvloeden. We stellen mensen op de eerste plaats, geven er veel om, verdienen vertrouwen met de wetenschap en lossen op met moed - en hebben schitterende kansen voor je klaarliggen! Geef samen met ons vorm aan onze toekomst - en die van jou. Klik voor meer informatie op here.

Rol rapporteert aan:

Requisition to Pay End to End Support Lead

Locatie:

Europe/Middle East/Africa, Czechia, Prague, Prague

Werklocatie:

Hybride

Wat je gaat doen

We are seeking a detail-oriented and customer-focused professional to join our team as a Requisition-to-Pay End-to-end Support Analyst. This role combines financial processing responsibilities with customer service support, ensuring timely responses to cases and assisting business requesters and suppliers with inquiries. The ideal candidate will have strong organizational skills, a high level of accuracy, and excellent communication abilities.

Key Responsibilities:

Procure-to- Pay & Accounts Payable Duties:

• Effectively diagnose and troubleshoot issues with invoices and payments, identify the root cause of the issues, and provide appropriate solutions. Escalate complex problems to higher-level support teams when necessary, ensuring timely resolution.
• Review and understand purchase orders contents and its connection to invoices.
• Analyze complex customer issues, evaluate available resources, and propose creative solutions to meet employee needs
• Reconcile accounts payable transactions and resolve discrepancies.
• Assist in the maintenance of supplier records.
• Support internal teams with financial documentation requests.

Contact Center Support Duties:

• Responding to employee through phone calls, emails, and chat.
• Assist and encourage users/employees to make effective use of self-service options, systems, products, and services to drive rapid resolution and empower customers. Educate and inform employees of the full range of services available to them, promoting self-service as an efficient and convenient way to meet their needs.
• Communicate with customers in a clear, concise, and empathetic manner, adapting your communication style to meet the needs and preferences of each employee.
• Utilizing digital tools, platforms, and systems to deliver exceptional customer service and navigate various online resources effectively. Utilize case management systems and telephony tools to access customer information, log interactions, and efficiently address inquiries.

What We Are Looking For

Required Qualifications:

• 2+ years of experience in Finance, Procurement or equivalent function
• A genuine passion for providing exceptional customer service and unwavering commitment to customer satisfaction.
• Proven ability to analyze problems, think critically, and propose effective solutions while maintaining composure in high-pressure situations.
• Exceptional written and verbal communication skills, exhibiting professionalism in internal and external communications
• Multi-tasking, flexibility and adaptability
• Proficiency in English and French (spoken and written)

Preferred Qualifications:

• Experience in a shared services organization (e.g.  Finance, Procurement, or Accounts Payable resolutions)
• Solid understanding of requisition-to-pay processes and contact center operations
• Familiarity with service center technologies such as ticketing systems, workflow automation tools, and ERP platforms (e.g., SAP, ServiceNow)
• Strong analytical skills with a focus on identifying root causes and driving process improvements
• Knowledge of performance metrics and service level agreements (SLAs)
• Ability to work collaboratively across cross-functional teams and communicate effectively with diverse stakeholders

What’s In It For You:

Employee Benefits:

• 5 weeks of vacation and 3 sick days
• Hybrid model of working / home office
• Pension Insurance
• Meal vouchers, Pluxee benefit cafeteria, Company products with discount
• Language courses contribution
• Referral award
• Public transportation allowance
• Bonus based on company policy

Office Facilities:

• Nice area with restaurants with metro station 300 m from office
• Modern office with coffee and fruits, focus rooms 

Health and Wellness Benefits:

• On-site gym and massages
• Global wellbeing reimbursement, long term illness contribution, Accident, Life, and disability insurance
• Multisport card
• Parental leave and early returning parents program

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