Senior Manager Customer Development, Amazon Self Care

Senior Manager Customer Development, Amazon Self Care

Wat we doen

Bij Kenvue realiseren we de buitengewone kracht van dagelijkse verzorging. Gebouwd op meer dan een eeuw erfgoed en geworteld in de wetenschap, zijn we het huis van iconische merken - waaronder NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON'S® en BAND-AID® die je al kent en waar je van houdt. Wetenschap is onze passie; Zorg is ons talent.

Wie we zijn

Ons wereldwijde team bestaat uit ~ 22.000 briljante mensen met een werkcultuur waar elke stem telt en elke bijdrage wordt gewaardeerd. We zijn gepassioneerd door inzichten, innovatie en toegewijd aan het leveren van de beste producten aan onze klanten. Met expertise en empathie betekent een Kenvuer zijn dat je elke dag de kracht hebt om miljoenen mensen te beïnvloeden. We stellen mensen op de eerste plaats, geven er veel om, verdienen vertrouwen met de wetenschap en lossen op met moed - en hebben schitterende kansen voor je klaarliggen! Geef samen met ons vorm aan onze toekomst - en die van jou. Klik voor meer informatie op here.

Rol rapporteert aan:

Director eComm CD Amazon Self Care

Locatie:

North America, United States, New Jersey, Summit

Werklocatie:

Volledig op afstand

Wat je gaat doen

The Senior Manager Customer Development, Amazon is responsible for developing and executing strategic customer growth plans, delivering financial targets and managing ongoing customer relationships.

Key Responsibilities

• Develop consumption and shipment plans to deliver financial commitments internally and to the customer
• Define, monitor, and assess key metrics to track progress and adjust the plan as needed to deliver results
• Deliver industry leading profitable growth for Kenvue and Amazon through successful customer negotiations
• Ensure strong connectivity with internal stakeholders (Media, Shopper, Marketing, Customer Strategy, Supply Chain, Finance) to infuse customer insights and eCommerce knowledge into business planning and drive Amazon opportunities forward
• Leads, shapes, and executes business plans to deliver sales results, including maximized volume potential, increased merchandising and media effectiveness, growth and brand share
• Manages direct reports and is accountable for their talent management and development
• Responsible for leading strong collaboration with multiple internal stakeholders and eCommerce team members, balancing needs of the brand with demands of the customer to deliver win-win scenarios, leaning on experts across stakeholder groups, and instilling followership in efforts to win with a highly dynamic/evolving customer
• Be a subject matter expert in all demand drivers of the Amazon 1P business including, but not limited to price, promo, packaging/assortment levers, media/search, shopper
• Develop and maintain the online channel portfolio of Kenvue items while balancing customer and Kenvue item profitability metrics
• Responsible for accurate forecasting of monthly sales by franchise and brands.
• Leads annual business planning process and leverages business analytics to influence customer and company decision making at top-to-top levels.
• Serves as “voice of customer” to the company in order to address customer needs and accomplish goals and objectives, including launching new items and optimal path to purchase execution
• Manages trade spend to stay within budget and to maximize ROI
• Manages customer-specific scorecards to monitor sales progress and identify and close sales gaps
• Coordinate, analyze, and draw conclusions from a variety of data sources such as customer POS, Amazon Vendor Central, Stackline, and Pacvue to independently discern trends and provide insights-based recommendations to influence strategies
• Serve as a change agent within the eCommerce channel, at the customer, and internal Kenvue functions driving and instituting strategies that improve collaborative, innovative efforts that result in increased sales, profit and/or business productivity
• Complies with company policies and procedures at all times

What we are looking for:

Required Qualifications

• Bachelor's degree and 8+ years of prior experience in customer sales, category insights/management, analytics, shopper marketing/insights, or related field in a consumer products environment
• Robust experience with data analysis; Ability to access, interpret and draw accurate conclusions from sales and customer data is required
• Prior success negotiating with and influencing multiple levels of customer leadership
• Strong financial and analytical acumen
• Ability to build impactful presentations to explain recommendations and findings of analyses, resources, and studies.
• Experience in leadership and development of direct reports
• Ability to accurately forecast and predict business results.
• Ability to work optimally within a fast-paced, sophisticated matrix and changing environment.
• Ability to influence decision-makers up and down two or more levels, with and without direct authority, to ensure a fully aligned customer/company business plan.
• Ability to identify and assess risk and prioritize competing demands.
• This role will require up to 10% travel

Desired Qualifications

• Robust Customer Development experience across multiple customers
• eCommerce and Customer Strategy experience is preferred
• Experience with syndicated eCommerce data systems preferred
• Cross functional experience

what's in it for you

$152,150.00 - $214,800.00

Hierbij wordt rekening gehouden met een aantal factoren, waaronder de werklocatie, de vaardigheden, ervaring, opleidingsniveau van de kandidaat & andere werkgerelateerde factoren.

Kenvue is er trots op een werkgever te zijn die gelijke kansen biedt. Alle gekwalificeerde sollicitanten komen in aanmerking voor een baan op basis van verdienste, ongeacht ras, huidskleur, religie, geslacht, seksuele geaardheid, genderidentiteit, leeftijd, nationale afkomst of beschermde veteranenstatus en worden niet gediscrimineerd op basis van handicap.