Site Delivery Manager (Technology Services)

Site Delivery Manager (Technology Services)

Wat we doen

Bij Kenvue realiseren we de buitengewone kracht van dagelijkse verzorging. Gebouwd op meer dan een eeuw erfgoed en geworteld in de wetenschap, zijn we het huis van iconische merken - waaronder NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON'S® en BAND-AID® die je al kent en waar je van houdt. Wetenschap is onze passie; Zorg is ons talent.

Wie we zijn

Ons wereldwijde team bestaat uit ~ 22.000 briljante mensen met een werkcultuur waar elke stem telt en elke bijdrage wordt gewaardeerd. We zijn gepassioneerd door inzichten, innovatie en toegewijd aan het leveren van de beste producten aan onze klanten. Met expertise en empathie betekent een Kenvuer zijn dat je elke dag de kracht hebt om miljoenen mensen te beïnvloeden. We stellen mensen op de eerste plaats, geven er veel om, verdienen vertrouwen met de wetenschap en lossen op met moed - en hebben schitterende kansen voor je klaarliggen! Geef samen met ons vorm aan onze toekomst - en die van jou. Klik voor meer informatie op here.

Rol rapporteert aan:

ASPAC Technology Services Lead

Locatie:

Asia Pacific, Thailand, Bangkok, Bangkok

Werklocatie:

Hybride

Wat je gaat doen

This position reports into the APAC Technology Services Lead and is based in Bangkok, Thailand

Who we are

At Kenvue, we believe there is extraordinary power in everyday care. Built on over a century of heritage and propelled forward by science, our iconic brands—including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® —are category leaders trusted by millions of consumers who use our products to improve their daily lives.  Our employees share a digital-first mindset, an approach to innovation grounded in deep human insights, and a commitment to continually earning a place for our products in consumers’ hearts and homes.

What will you do 

• The Site Delivery Manager is responsible for the delivery and support of personal computing capabilities, desk-side support, collaboration tools, and core technology infrastructure services to a cluster of markets and sites.
• He/she will be responsible for the availability, security, and performance of our technology infrastructure, ensuring approved OLAs/SLAs are met.
• This role will partner across Technology Services (TS), Cyber, Business Unit IT (BUIT), and/or vendors to implement solutions, manage incidents and technology demands, and execute strategies to ensure the delivery of agreed-upon capabilities to meet the business needs.
• He/she will provide excellent customer service and maintain strong relationships with stakeholders.
• This role is also responsible for the technology health of the overall site operations, by providing in-catalogue services efficiently and delivering in high quality to drive great user experience (UX).
• He/she will play a crucial role in planning and executing technology projects, in compliance with industry standards and regulations to ensure availability, security, and performance of our technology infrastructure.

What we are looking for

• Bachelor’s degree or equivalent
• 8 years’ experience in managing and delivering end-to-end IT infrastructure and end-user services
• Proven experience in executing enterprise IT infrastructure projects and managing external vendors
• Solid customer focus and service orientation, with a keen focus to identify areas for improvement and scalability of services/solutions
• Excellent verbal and written communication in Thai and English, strong interpersonal skills, and influencing skills – including the ability to manage communication across the organization
• Familiar and practical experience in handling performance metrics to measure operational performance and user experience (UX)
• Ability to collaborate in a matrix environment to achieve desired outcome
• Experience in vendor management/relationships, governance model relating to SLA/OLA/UX, and to deliver high-quality services in a cost-efficient manner
• Proven experience to execute IT infrastructure strategy in alignment with global OKRs

• Logical, strong analytical, and problem-solving abilities
• Organized, excellent leadership and team management skills
• Well rounded technical background and familiarity with ITIL framework
• Experience with ServiceNow, dashboard and reporting capability
• Act as TS Point of Contact and incident/service request escalation for IT Shared Services partner
• A self-starter with a positive and “can-do” mindset, always looking for innovation opportunities
• Background experience in factory IT/OT systems and technology preferred but not mandatory

What’s in it for you

• Competitive Benefit Package*        
• Paid Company Holidays, Paid Vacation, Volunteer Time & More!        
• Learning & Development Opportunities        
• Kenvuer Impact Networks        
• This list could vary based on location/region

       

*Note: Total Rewards at Kenvue include salary, bonus (if applicable) and benefits. Your Talent Access Partner will be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the recruitment & hiring process.

       

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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