Support Analyst

Support Analyst

Wat we doen

Bij Kenvue realiseren we de buitengewone kracht van dagelijkse verzorging. Gebouwd op meer dan een eeuw erfgoed en geworteld in de wetenschap, zijn we het huis van iconische merken - waaronder NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON'S® en BAND-AID® die je al kent en waar je van houdt. Wetenschap is onze passie; Zorg is ons talent.

Wie we zijn

Ons wereldwijde team bestaat uit ~ 22.000 briljante mensen met een werkcultuur waar elke stem telt en elke bijdrage wordt gewaardeerd. We zijn gepassioneerd door inzichten, innovatie en toegewijd aan het leveren van de beste producten aan onze klanten. Met expertise en empathie betekent een Kenvuer zijn dat je elke dag de kracht hebt om miljoenen mensen te beïnvloeden. We stellen mensen op de eerste plaats, geven er veel om, verdienen vertrouwen met de wetenschap en lossen op met moed - en hebben schitterende kansen voor je klaarliggen! Geef samen met ons vorm aan onze toekomst - en die van jou. Klik voor meer informatie op here.

Rol rapporteert aan:

IT Manager Technical Platform Owner

Locatie:

Asia Pacific, India, Karnataka, Bangalore

Werklocatie:

Hybride

Wat je gaat doen

Kenvue is currently recruiting for:

               

Support analyst

This position reports into Support Lead and is based at Bangalore, India.

Who we are

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

               

Role reports to: Support Lead

Location: Bangalore, India

Travel %:

Pay:   (If compliant with country laws)

What you will do

The Support analyst is responsible for analyzing support requests, classify and escalate request according to SOPs, troubleshooting, and providing technical support and guidance. You will also participate in project teams, advising on system improvements, and provide status reports and documentation to department management and business partners:

Key Responsibilities

• Develop and maintain support documentation for internal and external stakeholders
• Provide technical support to end-users and troubleshoot issues
• Collaborate with cross-functional teams to identify and resolve technical problems
• Assist in the implementation of new systems and technologies
• Conduct regular system audits and make recommendations for improvements
• Conduct feasibility studies, prepare reports, and create solutions to problems
• Provide status reports, progress reports, and documentation to department management and business partners
• Demonstrate an understanding of business partner needs, provide project support, and test solutions
• Contribute to concept design specifications for existing systems
• Troubleshoot existing program applications
• Compile and store necessary documentation, support SOPs and user training materials
• Read and interpret computer logic flowcharts for analysis and integration
• Monitor quality standards, system availability, and support SLAs
• Process employee suggestions and ideas for process improvement

What we are looking for

Required Qualifications

• Masters Degree or equivalent in Computer Science or related field
• 2-4 years of experience in a similar role
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• 2-4 years related experience in supporting using JIRA or other support ticket systems

Desired Qualifications

• Experience with Aprimo, Workfront, BrandMaker or a similar Marketing workflow tool is strongly preferred
• Experience with DAM, PIM, or MRM platforms, and Process Design is a plus
• Analytical skills and problem-solving skills
• Experience in Word, Excel, PowerPoint, SharePoint, and other MS office tools required
• Advanced verbal and written skills in English
• Experience in large and global enterprises is desirable

What’s in it for you

• Annual base salary for new hires in this position ranges from $XXX to $YYY.  This takes into account a number of factors including work location, the candidate’s skills, experience, education level & other job-related factors.        
• Competitive Benefit Package*       
• Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!       
• Learning & Development Opportunities        
• Employee Resource Groups         
• This list could vary based on location/region

       

*Note: Total Rewards at Kenvue include salary, bonus (if applicable) and benefits. Your Talent Access Partner will be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the recruitment & hiring process.

       

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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