Customer Strategy Manager, Self Care

Customer Strategy Manager, Self Care

Что мы делаем

At Kenvue, мы осознаем необычайную силу повседневной заботы. Основанный на более чем вековом наследии и уходящий корнями в науку, мы являемся домом культовых брендов, включая NEUTROGENA®, AVEENO,® TYLENOL,® LISTERINE,® JOHNSON'S® и BAND-AID®, которые вы уже знаете и любите. Наука – наша страсть; забота – это наш талант.

Кто мы

Наша глобальная команда – это ~ 22 000 блестящих людей с культурой рабочего места, где каждый голос имеет значение, а каждый вклад ценится. Мы увлечены идеями, инновации и стремление поставлять нашим клиентам лучшие продукты. Обладая опытом и эмпатией, быть Kenvuer означает иметь возможность влиять на миллионы людей каждый день. Мы ставим людей на первое место, заботимся о настолько, завоевываем доверие наукой и смело решаем – и вас ждут блестящие возможности! Присоединяйтесь к нам, чтобы формировать наше будущее и ваше. Для получения дополнительной информации, нажмите here.

Role reports to:

Dir Cust Stgy and Chan Act Pain Cold

Location:

North America, United States, New Jersey, Summit

Место работы:

Гибрид

Что ты будешь делать

The incumbent is responsible for driving achievement of forecast, budget and OKR’s for the Self Care businesses while instituting strategic business plans that integrate, align and achieve business and customer goals.  The incumbent will lead the commercialization business planning process by influencing go-to-market strategies that drive profitable growth, product launches, and coordinate the efforts of commercialization planning to drive business success.  The incumbent serves as a liaison between sales and marketing as well as other cross functional partners by providing voice of customer. This person also needs to be effective in influencing marketing and brand strategies all while being a source of retailer and competitive insights for their partners and customers. Special projects are an integral part of this role, and the ideal person should be comfortable operating in a dynamic, fast past environment. Key responsibilities in addition to 4P excellence include, but are not limited to:

Business Planning

• Ensures execution of plans through regular communication and interaction with the customer team and in-store visits.

• Leads business planning process by developing analytics & insights to support marketing strategy, preparing timelines & communication of the process, and conducting collaborative planning cycles with customer teams.

• Communicates & coordinates key strategies, insights, and initiatives between field and internal teams as well as gains alignment across a matrix environment to support goal achievement.

• Develops and manages promotional programs, such as special packs & in-store displays, to support customer sales, while monitoring performance to track and report results.

• Partners with internal team members to develop and execute the revenue growth management strategies in order to drive topline and bottom-line growth.

Analytics

• Ensures execution of plans through regular communication and interaction the customer teams.

• Leads cross-functional team members in development, evaluation, & implementation of the 4Ps by evaluating trends, developing insights, & translates findings to drive business performance improvement both internally & externally.

• Influences business processes and requirements related to pricing, trade promotions, category management, & inventory management including cross-functional collaboration with marketing, supply chain, trade, and finance on forecasting to sales input across responsible brands.

• Develops and ensures the execution of all trade-related investments improve the P&L.

• Creates & influences assortment & merchandising recommendations.

Customer Team Engagement

• Coordinates & conducts regular communication sessions between internal cross functional and sales teams to ensure alignment and accountability on forecast attainment, budget, business planning, and trade objectives with immediacy via a Customer Service based model.

• Provides support and insight for retailer business & new item reviews.

• Co-leads key top to top customer meetings with sales teams.

• Develops and presents customer, category and brand reviews to drive brand performance.

People/Organizational Influence

• Fosters a winning, positive, action-oriented attitude across the Self-Care Franchise

What we are looking for

Required Qualifications

• Minimum of a bachelor’s degree in Business, Marketing, or related field.

• 5+ years prior experience in consumer package goods.

• Prior experience in direct customer sales, business analytics, and/or customer marketing. 

• Ability to influence decision-makers up and down two or more levels, with and without direct authority, to ensure a fully-aligned customer/company business plan.

• Demonstrate effective communication, and negotiation skills. Strong presentation skills and ability to tailor skills and presentation style to a variety of key decision makers.

• Ability to develop and oversee the execution of project plans and to implement, execute and draw conclusions from a variety of customer, shopper and category studies.

• Ability and passion to coach and develop reporting staff members.

• Up to 25% travel required.

• Experience working with national customers.

• Ability to prioritize and to lead multiple priorities successfully.

• Ability to work in a complex and dynamic environment where priorities change rapidly and tight deadlines exist

• Ability to successfully negotiate internally and externally to align competing needs at high levels across dotted line relationships

#LI-SR1

Что в этом для тебя

$0.00 – $0.00

Это учитывает ряд факторов, включая место работы, навыки, опыт кандидата, уровень образования и другие факторы, связанные с работой.

Kenvue гордится тем, что является работодателем равных возможностей. Все квалифицированные кандидаты будут рассматриваться при приеме на работу на основе заслуг независимо от расы, цвета кожи, религии, пола, сексуальной ориентации, гендерной идентичности, возраста, национального происхождения или защищенного статуса ветерана, и не будут дискриминироваться по признаку инвалидности.