Global Complaint Vigilance Quality & Compliance Specialist

Global Complaint Vigilance Quality & Compliance Specialist

Что мы делаем

At Kenvue, мы осознаем необычайную силу повседневной заботы. Основанный на более чем вековом наследии и уходящий корнями в науку, мы являемся домом культовых брендов, включая NEUTROGENA®, AVEENO,® TYLENOL,® LISTERINE,® JOHNSON'S® и BAND-AID®, которые вы уже знаете и любите. Наука – наша страсть; забота – это наш талант.

Кто мы

Наша глобальная команда – это ~ 22 000 блестящих людей с культурой рабочего места, где каждый голос имеет значение, а каждый вклад ценится. Мы увлечены идеями, инновации и стремление поставлять нашим клиентам лучшие продукты. Обладая опытом и эмпатией, быть Kenvuer означает иметь возможность влиять на миллионы людей каждый день. Мы ставим людей на первое место, заботимся о настолько, завоевываем доверие наукой и смело решаем – и вас ждут блестящие возможности! Присоединяйтесь к нам, чтобы формировать наше будущее и ваше. Для получения дополнительной информации, нажмите here.

Role reports to:

Senior Manager, Quality & Compliance

Местонахождение:

Asia Pacific, Philippines, Metro Manila, Taguig

Место работы:

Гибрид

Что ты будешь делать

This position reports to Senior Manager, Quality & Compliance and is based in Taguig, Philippines

The Global Complaint Vigilance (GCV) Quality & Compliance Specialist leads Global Complaint Vigilance (GCV) project management and audit tracking, and trend analysis. It serves as a key contributor to GCV Quality Systems and func

tions as a Super User for QMS platforms including Veeva, and EtQ. Additionally, this role supports Quality & Compliance (Q&C) oversight of GCV and Global Consumer Care (GCC) business and operational initiatives, issue management, documentation, and audits. The position ensures that GCC and GCV operations align with Kenvue policies, internal processes, systems, procedures, and all applicable regulatory and health authority requirements.

What You Will Do 

GCV Project Management Leadership

• Leads GCV project management activities and oversees project execution.

• Manages GCV projects in Smartsheet, ensuring accurate timelines, deliverables, and team alignment.

• Conducts monthly meetings with Project Leads to review status, discuss risks and roadblocks, and drive issue resolution.

Audit Tracking, Trending & Inspection Support

• Documents audit and inspection information in the Audit & Inspections application.

• Prepares and facilitates the quarterly Audit & Inspections Review meeting with the GCV Leadership Team.

• Supports GCC and GCV participation in regulatory inspections and Global Regulatory Compliance (GRC) audits, ensuring timely follow up and

• remediation of related observations.

• Supports implementation of the GCC and GCV Internal Audit Program.

• Prepares GCV and GCC global metrics and trends for audits.

• Quality Systems Representation

• Leads GCV representation in global quality systems–related forums, including Training Process Owners and QMS transformation projects.

• Serves as Super User for Quality Systems applications including Veeva and EtQ Symphony.

• Manages EtQ user access for GCC and GCV teams including EtQ quarterly clean-up and annual user recertification.

• Acts as Training administrator, overseeing curricula and user group management for GCC and GCV Q&C.

• Participates in Quality Systems Community of Practice (COP) and the EtQ Super User Network (SUN) Forum.

• Supports GCC Q&C KPI preparation.

Documentation & Quality Governance Support

• Supports global and regional document pre-review process for GCC and GCV.

• Supports GCC related quality documentation, including document uploads and review approvals.

• Supports issue management, documentation, and audit readiness activities for GCV and GCC.

Cross Functional Collaboration

• Builds strong partnerships with GCC, GCV, Safety and Pharmacovigilance and Quality Systems teams.

• Participates in cross functional projects and initiatives as assigned.

What We Are Looking For

Required Qualifications:

• College/ University Degree

• Minimum of 5-8 years relevant experience in a regulated industry is required.

• Previous experience in complaint vigilance, medical safety or similar environment is preferred.

• Previous auditing and/or corporate or regulatory inspection support experience is required. Global exposure and experience are an asset

What’s In It For You

• Competitive Benefit Package

• Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!

• Learning & Development Opportunities

• Employee Resource Groups 

Kenvue is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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