Head of Retail

Head of Retail

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

Customer Director

Location:

Europe/Middle East/Africa, South Africa, Gauteng, Johannesburg

Work Location:

Hybrid

What you will do

Kenvue is currently recruiting for:

               

Head of Retail

This position reports into Customer Director and is based at Cape Town, South Africa.

Who we are

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

               

Role reports to: Customer Director

Location: Cape Town, South Africa

Travel: 20%

What you will do

The Head of Retail is responsible for leveraging a unique understanding of the market, customer and channel dynamic to develop and implement Customer Channel Strategies and guide the development and implementation of Customer Plans to achieve the business sales objectives of revenue, volume, share and profit. You will be responsible for managing a departmental budget and resolving difficult strategic and tactical customer challenges. Develop customer and cross-functional relationships, as well as coach and develop the customer management team to deliver the business objectives in an efficient and compliant manner.

Key Responsibilities

• Overall management of all Retail accounts, which include Clicks and Dis-Chem under new company definitions.
• Develop and implement strategies to increase sales and market share in the Retail channel.
• Lead and manage a team of key account managers and sales representatives to achieve sales targets and objectives.
• Identify and evaluate new business opportunities and partnerships to drive growth and profitability.
• Collaborate with cross-functional teams to develop and execute marketing campaigns and promotions.
• Analyze market trends and consumer behavior to identify opportunities for product innovation and differentiation.
• Manage budgets and resources effectively to optimize ROI and achieve business objectives.
• Build and maintain strong relationships with key customers and stakeholders to ensure customer satisfaction and loyalty.
• Provide leadership and guidance to team members to foster a culture of excellence and continuous improvement.
• Develop and implement comprehensive programs for regional trade customers to achieve business sales objectives.
• Maximize account objectives through effective trade purchasing and marketing activities.
• Oversee the development, implementation, and analysis of account specific promotion programs to drive key decisions.
• Establish performance metrics and track results to ensure objectives are met.
• Monitor market trends, customer needs and competitors' actions in region to identify new opportunities.
• Act as liaison between stakeholders ensuring clear communication of business strategies, key initiatives, learning and filling key information gaps to improve business results.
• Own the Retail channel forecast by participating in the planning and providing input into the forecast processes for channel and brand plans to drive business growth.
• Establish and maintain strong relationships with key accounts and associations to enhance business partnerships.
• Act as a lead partner with relevant third party providers, specifically in sales and merchandising to drive appropriate tactical processes to improve cost/value ratio.
• Develop and implement select customization objectives, goals, strategies, and measurements in line with overall supply chain and company strategic plans to drive business growth.
• Provide reports to management for communication and approval to ensure transparency.
• Lead and own customer negotiations for the Retail channel, while maintaining the use of company and industry best practices and developing the capability of relevant sales team members through the process.
• Manage customer contracts (including rebates) and maintain relationships with third party service providers to ensure smooth operations.
• Maintain close partnership with other departments/functions, for example, trade marketing, marketing, sales, demand management, supply planning & procurement to improve business results.
• Manage allocated budget effectively to ensure financial commitments are met.
• Elevating partnerships with key retailers to ensure move from transactional to win/win JBPs, driving accountability with the team
• Deliver fundamentals and robust tracking/reviews

What we are looking for

Required Qualifications

• Bachelor's degree or equivalent in Business Administration, Marketing, or other business-related fields.
• 8-10 years of experience in sales and marketing, with a focus on FMCG and/or Retail channel.
• Proven track record of achieving sales targets and driving business growth.
• Strong leadership and management skills, with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with customers and stakeholders.
• Analytical and strategic thinking skills, with the ability to identify and capitalize on market opportunities.
• Ability to work effectively in a fast-paced, dynamic environment, with a focus on results and continuous improvement.
• Experience in forecasting and business planning to ensure business growth
• Ability to prioritize and successfully manage multiple projects/initiatives to ensure efficiency
• Ability to work in a matrix environment to collaborate effectively
• Ability to manage conflict and negotiate successfully to maintain strong relationships
• Strong interpersonal skills and ability to build relationships to enhance business partnerships
• Strong computer skills, including MS Office Suite applications, sales database, and web applications to ensure efficiency

Desired Qualifications

• Passion for innovation and creativity, with a desire to push boundaries and challenge the status quo.
• Proficiency in data intelligence/visualization applications (Tableau, Power BI, Pyramid etc.), Excel, and PowerPoint to analyze data and present insights
• Experience with XTEL for trade spend management
• Experience in Supply Chain Management and forecasting processes

What’s in it for you

• Competitive Benefit Package*       
• Learning & Development Opportunities        
• Employee Resource Groups         
• This list could vary based on location/region

       

*Note: Total Rewards at Kenvue include salary, bonus (if applicable) and benefits. Your Talent Access Partner will be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the recruitment & hiring process.

       

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.