Manager, Solutions Hub Knowledge and Experience Design

Manager, Solutions Hub Knowledge and Experience Design

Что мы делаем

At Kenvue, мы осознаем необычайную силу повседневной заботы. Основанный на более чем вековом наследии и уходящий корнями в науку, мы являемся домом культовых брендов, включая NEUTROGENA®, AVEENO,® TYLENOL,® LISTERINE,® JOHNSON'S® и BAND-AID®, которые вы уже знаете и любите. Наука – наша страсть; забота – это наш талант.

Кто мы

Наша глобальная команда – это ~ 22 000 блестящих людей с культурой рабочего места, где каждый голос имеет значение, а каждый вклад ценится. Мы увлечены идеями, инновации и стремление поставлять нашим клиентам лучшие продукты. Обладая опытом и эмпатией, быть Kenvuer означает иметь возможность влиять на миллионы людей каждый день. Мы ставим людей на первое место, заботимся о настолько, завоевываем доверие наукой и смело решаем – и вас ждут блестящие возможности! Присоединяйтесь к нам, чтобы формировать наше будущее и ваше. Для получения дополнительной информации, нажмите here.

Role reports to:

Head of People Support and Knowledge

Местонахождение:

Asia Pacific, Philippines, Metro Manila, Taguig

Место работы:

Гибрид

Что ты будешь делать

The Experience Design Manager, Solutions Hub is responsible for leading cross-functional teams to develop innovative, human-centered employee experiences by applying industry design experience, Service Now expertise, and Knowledge Management quality standards. You will partner across functions and lead a small team to understand user needs through data analysis, create solutions, and ensure alignment with business objectives while driving continuous improvement and operational effectiveness.

Key Responsibilities:

• Lead the design and execution of foundational user experiences for our cross functional Solutions hub, and internal employee support portal.

• Elevate the Solutions Hub’s self-service offerings, integrating industry knowledge with our internal Knowledge Management practices and design standards.

• Collaborate cross-functionally with product managers, delivery teams, process owners, stakeholders, and external partners to translate business needs into intuitive design solutions and enhance solution development.

• Mentor and inspire diverse teams through all phases of the development lifecycle, fostering a culture of creativity, innovation, continuous learning, and adoption of advanced methodologies incorporating AI.

• Drive user-centric research and both develop and monitor comprehensive dashboards and business scorecards to uncover insights, monitor key performance indicators, inform strategic business decisions, and report to leadership.

• Champion the integration of emerging technologies, environmentally sustainable design practices, accessibility, and diverse perspectives to keep the Solutions Hub at the forefront of experience innovation.

• Oversee the creation of scalable design systems and establish policies and procedures that ensure consistency, efficiency, regulatory compliance, and alignment with governance.

• Collaborate with analytics lead to translate insights into design improvements.

• Drive accessibility and personalization strategies for a global user base.

• Partner with Sr. Manager to align design with knowledge governance standards.

Required Qualifications:

• Bachelor’s degree or equivalent in Design, Human-Computer Interaction, Business, or a related field

• 5-7 years of progressive experience in experience design, service operation design, or related disciplines • Proven expertise in design thinking methodologies including discovery, ideation, iteration, and prioritization

• Strong leadership skills with demonstrated success managing and motivating cross-functional teams

• Exceptional communication skills to articulate complex concepts to diverse internal and external stakeholders

• Translate user insights into actionable strategies, designs, or service improvements.

• Strong UX and service design expertise (wireframes, prototypes).

• Expertise in user-centered design methodologies, prototyping tools, and data driven decision making preferred.

• Deep knowledge of human-centered design principles combined with analytical acumen to analyze and influence decisions preferred

• Superior organizational skills with meticulous attention to detail, ensuring thorough follow-up and execution

• Demonstrated ability to innovate within fast-paced environments and adapt to evolving business needs

• Passion for leveraging research and design to solve real-world problems and enhance overall user satisfaction

• Exceptional communication and synthesis abilities to clearly articulate concepts to both technical and non-technical audiences

• Strong leadership skills with the ability to inspire creativity and foster collaboration across domains

Если вы являетесь человеком с ограниченными возможностями, пожалуйста, ознакомьтесь с нашим страница помощи инвалидам для получения информации о том, как запросить приспособление.