Назад к вакансиям

Manager, Support and Business Operations

Функция работы:
Дата публикации:
Дата окончания:
ID:
2607045065W
Подать заявку

Поделиться этой вакансией:

Kenvue в настоящее время набирает сотрудников на:

Manager, Support and Business Operations

Что мы делаем

At Kenvue, мы осознаем необычайную силу повседневной заботы. Основанный на более чем вековом наследии и уходящий корнями в науку, мы являемся домом культовых брендов, включая NEUTROGENA®, AVEENO,® TYLENOL,® LISTERINE,® JOHNSON'S® и BAND-AID®, которые вы уже знаете и любите. Наука – наша страсть; забота – это наш талант.

Кто мы

Наша глобальная команда – это ~ 22 000 блестящих людей с культурой рабочего места, где каждый голос имеет значение, а каждый вклад ценится. Мы увлечены идеями, инновации и стремление поставлять нашим клиентам лучшие продукты. Обладая опытом и эмпатией, быть Kenvuer означает иметь возможность влиять на миллионы людей каждый день. Мы ставим людей на первое место, заботимся о настолько, завоевываем доверие наукой и смело решаем – и вас ждут блестящие возможности! Присоединяйтесь к нам, чтобы формировать наше будущее и ваше. Для получения дополнительной информации, нажмите here.

Role reports to:

Sr. Manager, Digital Solutions & Business Operations

Местонахождение:

Asia Pacific, India, Karnataka, Bangalore

Место работы:

Гибрид

Что ты будешь делать

About Kenvue:

Kenvue is a leading consumer health company dedicated to providing innovative health solutions that enhance the well-being of people around the globe. We are committed to delivering quality products while ensuring customer satisfaction and operational excellence.

Position Overview:

We are seeking an experienced Manager – Support and Business Operations to lead and optimize support functions while driving overall business efficiency. The ideal candidate will bring 10+ years of experience in support and business operations, with a proven ability to enhance customer satisfaction, improve operational workflows, and foster strong cross-functional collaboration.

Key Requirements:

Tech Stack:

Must Have-  

  • Strong SQL (mandatory)
  • Reporting tools (mandatory)
  • Front-end exposure (.NET preferred)
  • Understanding of frontend frameworks (React, Typescript, or equivalent).
  • Hands on experience with backend API development using .NET / Node.js / Python (Preferred).
  • Good understanding of REST APIs, microservices, and system design. 
  • Proven experience leading technical teams or projects
  • Strong problem-solving and decision-making skills

Good to have-

  • Ability to design and implement end-to-end ML/AI systems, focusing on scalability, performance, reliability, and integration with production applications.  
  • Data science basics (good to have)
  • Cloud exposure (good to have)
  • Experience collaborating across teams to translate business problems into effective AI-driven solutions.                                                                                            
  • Nice to have Supply Chain Knowledge.

                                                              

The role requires a results-driven leader who can combine technical expertise with operational excellence to streamline processes and deliver measurable business impact.

Key Responsibilities:

1. Team Leadership:

  • Lead, mentor, and develop a diverse team of support and operations professionals.

  • Foster a culture of continuous improvement, accountability, and high performance.

2. Operational Excellence:

  • Oversee the daily operations of the support team, ensuring timely and effective resolution of customer inquiries and issues.

  • Develop and implement processes and procedures to enhance operational efficiency and customer satisfaction.

3. SLA Tracking and KPI Management:

  • Establish, monitor, and report on Service Level Agreements (SLAs) to ensure compliance and timely service delivery.

  • Define, track, and analyse key performance indicators (KPIs) related to support operations, customer satisfaction, and team performance.

  • Utilize SLA and KPI data to identify trends and make informed decisions to drive continuous improvement initiatives.

4. Strategic Planning:

  • Collaborate with senior leadership to define business goals and develop strategies that align with Kenvue’s objectives.

  • Identify opportunities for process improvement and innovation within support and business operations.

5. Cross-Functional Collaboration:

  • Work closely with various departments, including Sales, Marketing, and Product Development, to ensure alignment and support for business initiatives.

  • Act as a liaison between support teams and other business units to facilitate communication and resolve issues.

6. Internal Customer/ End User Focus:

  • Champion an end-user/ internal customer-centric approach within the organization, ensuring that customer needs and feedback are prioritized in all operational decisions.

  • Develop and maintain strong relationships with key stakeholders, including end-user/ internal customers, to understand their needs and expectations.

7. Training and Development:

  • Design and implement training programs to enhance the skills and knowledge of support staff.

  • Stay current on industry trends and best practices to ensure the team remains competitive and informed.

Qualifications:

  • Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA preferred.

  • 10+ years of experience in support and business operations, preferably within the consumer health or related industry.

  • Proven track record of successfully managing teams and driving operational improvements.

  • Strong analytical skills with the ability to interpret data and make data-driven decisions.

  • Excellent communication and interpersonal skills, with the ability to collaborate effectively across multiple teams.

  • Experience with customer relationship management (CRM) systems and operational tools.

  • Strong problem-solving skills and a strategic mindset.

What We Offer:

  • Competitive salary and benefits package.

  • Opportunities for professional growth and development.

  • A dynamic and inclusive work environment.

  • The chance to make a meaningful impact on the health and well-being of consumers around the world.

Если вы являетесь человеком с ограниченными возможностями, пожалуйста, ознакомьтесь с нашим страница помощи инвалидам для получения информации о том, как запросить приспособление.