Product Quality Complaint Analyst II

Product Quality Complaint Analyst II

Что мы делаем

At Kenvue, мы осознаем необычайную силу повседневной заботы. Основанный на более чем вековом наследии и уходящий корнями в науку, мы являемся домом культовых брендов, включая NEUTROGENA®, AVEENO,® TYLENOL,® LISTERINE,® JOHNSON'S® и BAND-AID®, которые вы уже знаете и любите. Наука – наша страсть; забота – это наш талант.

Кто мы

Наша глобальная команда – это ~ 22 000 блестящих людей с культурой рабочего места, где каждый голос имеет значение, а каждый вклад ценится. Мы увлечены идеями, инновации и стремление поставлять нашим клиентам лучшие продукты. Обладая опытом и эмпатией, быть Kenvuer означает иметь возможность влиять на миллионы людей каждый день. Мы ставим людей на первое место, заботимся о настолько, завоевываем доверие наукой и смело решаем – и вас ждут блестящие возможности! Присоединяйтесь к нам, чтобы формировать наше будущее и ваше. Для получения дополнительной информации, нажмите here.

Role reports to:

Director Global Complaint Vigilance

Местонахождение:

Europe/Middle East/Africa, Czechia, Prague, Prague

Место работы:

Полностью на месте

Что ты будешь делать

Job Overview: We are looking for a Product Quality Complaint Analyst II who will play a key role in managing product quality complaints for the EMEA region and globally as needed. If you have experience in product quality, handling complaints, and working in manufacturing and packaging, we want to hear from you!
 

Key Responsibilities:

• Complaint Assessment: Review and assess product quality complaints to ensure they align with our quality program. This includes verifying customer feedback, lot numbers, and identifying trends.

• Data Analysis: Analyze complaint data to ensure timely processing and investigation of product quality issues.

• Information Review: Process updates from our call center and medical safety teams to determine their impact on complaint investigations.

• Cross-Functional Collaboration: Work closely with various teams, including Global Consumer Care and Medical Safety, to resolve complaints efficiently.

• Complaint Monitoring: Keep track of complaint records in our management system to ensure that standard procedures are followed and complaints are resolved timely.

• Reporting: Prepare reports for internal and external audits as required.

• Data Compilation: Gather product and lot-specific complaint data and metrics as requested.

• Project Support: Assist with global and regional projects and communicate effectively with management at all levels.

• Continuous Improvement: Participate in projects aimed at improving our complaint management processes.
   

Required Qualifications:

• Bachelor’s Degree in Science, Engineering, or a related field.
• At least 3 years of experience in Quality Assurance or complaint management within the pharmaceutical, medical device, or nutritional industries.
• Strong attention to detail and the ability to document and track complaint investigations.
• Proficient with computer systems, particularly Microsoft Office Suite.
• Language Requirement: Fluent in local language and English (both written and spoken).
   

Desired Qualifications:

• Strong analytical skills to interpret complex data and identify trends.
• Experience with data analysis and reporting tools.
• Excellent communication and interpersonal skills for effective teamwork.
• Ability to adapt to changing priorities in a fast-paced environment.
• Knowledge of regulatory requirements and quality assurance processes in the healthcare industry.
   

What’s In It For You:

Employee Benefits:

• 5 weeks of vacation and 3 sick days.
• Flexible hybrid work model (1 day in the office)
• Pension insurance.
• Meal vouchers and company product discounts.
• Contribution towards language courses.
• Referral bonus.
• Public transportation allowance.
• Performance-based bonuses.

Office Facilities:

• Convenient office location near metro and restaurants.
• Modern workspace with amenities like coffee, fruit, and focus rooms.

Health and Wellness Benefits:

• On-site gym and massage services.
• Wellbeing reimbursement and support for long-term illness.
• Accident, life, and disability insurance.
• Multisport card.
• Parental leave and early-returning parent programs.

Kenvue is proud to be an Equal Opportunity Employer. We welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status. We also do not discriminate based on disability.

Если вы являетесь человеком с ограниченными возможностями, пожалуйста, ознакомьтесь с нашим страница помощи инвалидам для получения информации о том, как запросить приспособление.