Senior Manager Customer Development, Amazon Self Care

Senior Manager Customer Development, Amazon Self Care

Что мы делаем

At Kenvue, мы осознаем необычайную силу повседневной заботы. Основанный на более чем вековом наследии и уходящий корнями в науку, мы являемся домом культовых брендов, включая NEUTROGENA®, AVEENO,® TYLENOL,® LISTERINE,® JOHNSON'S® и BAND-AID®, которые вы уже знаете и любите. Наука – наша страсть; забота – это наш талант.

Кто мы

Наша глобальная команда – это ~ 22 000 блестящих людей с культурой рабочего места, где каждый голос имеет значение, а каждый вклад ценится. Мы увлечены идеями, инновации и стремление поставлять нашим клиентам лучшие продукты. Обладая опытом и эмпатией, быть Kenvuer означает иметь возможность влиять на миллионы людей каждый день. Мы ставим людей на первое место, заботимся о настолько, завоевываем доверие наукой и смело решаем – и вас ждут блестящие возможности! Присоединяйтесь к нам, чтобы формировать наше будущее и ваше. Для получения дополнительной информации, нажмите here.

Role reports to:

Director eComm CD Amazon Self Care

Location:

North America, United States, New Jersey, Summit

Место работы:

Полностью удаленный

Что ты будешь делать

The Senior Manager Customer Development, Amazon is responsible for developing and executing strategic customer growth plans, delivering financial targets and managing ongoing customer relationships.

Key Responsibilities

• Develop consumption and shipment plans to deliver financial commitments internally and to the customer
• Define, monitor, and assess key metrics to track progress and adjust the plan as needed to deliver results
• Deliver industry leading profitable growth for Kenvue and Amazon through successful customer negotiations
• Ensure strong connectivity with internal stakeholders (Media, Shopper, Marketing, Customer Strategy, Supply Chain, Finance) to infuse customer insights and eCommerce knowledge into business planning and drive Amazon opportunities forward
• Leads, shapes, and executes business plans to deliver sales results, including maximized volume potential, increased merchandising and media effectiveness, growth and brand share
• Manages direct reports and is accountable for their talent management and development
• Responsible for leading strong collaboration with multiple internal stakeholders and eCommerce team members, balancing needs of the brand with demands of the customer to deliver win-win scenarios, leaning on experts across stakeholder groups, and instilling followership in efforts to win with a highly dynamic/evolving customer
• Be a subject matter expert in all demand drivers of the Amazon 1P business including, but not limited to price, promo, packaging/assortment levers, media/search, shopper
• Develop and maintain the online channel portfolio of Kenvue items while balancing customer and Kenvue item profitability metrics
• Responsible for accurate forecasting of monthly sales by franchise and brands.
• Leads annual business planning process and leverages business analytics to influence customer and company decision making at top-to-top levels.
• Serves as “voice of customer” to the company in order to address customer needs and accomplish goals and objectives, including launching new items and optimal path to purchase execution
• Manages trade spend to stay within budget and to maximize ROI
• Manages customer-specific scorecards to monitor sales progress and identify and close sales gaps
• Coordinate, analyze, and draw conclusions from a variety of data sources such as customer POS, Amazon Vendor Central, Stackline, and Pacvue to independently discern trends and provide insights-based recommendations to influence strategies
• Serve as a change agent within the eCommerce channel, at the customer, and internal Kenvue functions driving and instituting strategies that improve collaborative, innovative efforts that result in increased sales, profit and/or business productivity
• Complies with company policies and procedures at all times

What we are looking for:

Required Qualifications

• Bachelor's degree and 8+ years of prior experience in customer sales, category insights/management, analytics, shopper marketing/insights, or related field in a consumer products environment
• Robust experience with data analysis; Ability to access, interpret and draw accurate conclusions from sales and customer data is required
• Prior success negotiating with and influencing multiple levels of customer leadership
• Strong financial and analytical acumen
• Ability to build impactful presentations to explain recommendations and findings of analyses, resources, and studies.
• Experience in leadership and development of direct reports
• Ability to accurately forecast and predict business results.
• Ability to work optimally within a fast-paced, sophisticated matrix and changing environment.
• Ability to influence decision-makers up and down two or more levels, with and without direct authority, to ensure a fully aligned customer/company business plan.
• Ability to identify and assess risk and prioritize competing demands.
• This role will require up to 10% travel

Desired Qualifications

• Robust Customer Development experience across multiple customers
• eCommerce and Customer Strategy experience is preferred
• Experience with syndicated eCommerce data systems preferred
• Cross functional experience

Что в этом для тебя

$0.00 – $0.00

Это учитывает ряд факторов, включая место работы, навыки, опыт кандидата, уровень образования и другие факторы, связанные с работой.

Kenvue гордится тем, что является работодателем равных возможностей. Все квалифицированные кандидаты будут рассматриваться при приеме на работу на основе заслуг независимо от расы, цвета кожи, религии, пола, сексуальной ориентации, гендерной идентичности, возраста, национального происхождения или защищенного статуса ветерана, и не будут дискриминироваться по признаку инвалидности.